Effective Date: January 30, 2024 (Last Updated: August 11, 2026)
This Return & Refund Policy outlines the terms and guidelines for purchasing items through moonoh Inc. ("Moonoh", "we", "us", "our") on our mobile application and website https://moon-oh.com.
1. Overview of Marketplace Structure
Moonoh operates primarily as a local peer-to-peer (P2P) neighborhood marketplace connecting buyers and sellers across New York City (Manhattan, Brooklyn, Queens, Bronx, Staten Island) and New Jersey for direct, fee-free local exchanges.
2. Peer-to-Peer (P2P) Local Transactions
For items listed and sold by individual local neighbors:
- In-Person Inspection: Buyers are strongly encouraged to inspect all items thoroughly during the local in-person meetup before finalizing payment and exchange.
- Finality of Local Sales: Once a local transaction is completed and the item is handed over in person, all sales are considered final between the individual buyer and seller, unless the seller explicitly agrees to a return prior to or at the time of purchase.
- No Direct Escrow or Processing Fees: Moonoh does not charge listing or transaction fees for local P2P sales and does not hold funds in escrow.
3. Verified Merchant & Commercial Sales Policy
For items purchased directly from verified commercial merchants or business sellers on Moonoh:
- 14-Day Return Window: Customers may return eligible unused items in their original packaging within 14 days of receipt for a full refund or exchange.
- Return Shipping / Hand-off: Return delivery or local drop-off costs are covered by the merchant or buyer as specified in the specific merchant listing details.
- Defective or Damaged Items: If a merchant item arrives damaged or materially misdescribed, customers are eligible for a full refund or replacement.
4. Order Cancellations
Buyers may cancel a scheduled local meetup or order anytime prior to the physical exchange without penalty. Once a meetup has occurred and payment is tendered directly to the seller, cancellations are governed by Section 2 above.
5. How to Submit a Dispute or Contact Support
If you experience any fraudulent activity, seller misrepresentation, or safety concerns during a transaction, our support team is available to assist and review seller accounts:
- Email Support: info@moon-oh.com
- Phone Support: +1 (917) 584-5177
- In-App Support: Use the "Report Listing" or "Contact Support" button in the Moonoh mobile app.
6. Business Contact Details
