Effective Date: January 30, 2024
This Privacy Policy ("Policy") explains how moonoh inc. ("we", "us", "our") collects, uses, and protects your personal information when you visit and use our APP https://moon-oh.com ("APP", "marketplace").
Changes to this Policy: We may update this Policy from time to time. If we do, we will post the updated Policy on the website and update the "Effective Date" at the top. Please review this Policy regularly to stay informed.
What Information Do We Collect?
We collect information to provide a safe, transparent, and functional marketplace directory for local discovery and peer-to-peer connection. Here's a breakdown:
- Account & Profile Information (optional): When you create an account or post a listing, we collect your name, email, and optional contact details to manage your profile and facilitate direct communication with other users.
- Marketplace Listings & Direct Inquiries: When you list items or contact a seller, we collect listing details (photos, item descriptions, asking prices, and approximate neighborhood) and direct inquiry messages. Moonoh Direct operates as a peer-to-peer discovery platform: Moonoh does not process payments or manage fulfillment/shipping. Local buyers and sellers arrange in-person exchanges independently.
- Third-Party Merchant Listings: For curated boutique products featured in our discovery feed, transactions, payment processing, and fulfillment are handled entirely by the original external merchant or retail platform upon referral.
- Device and Browsing Information (anonymous): We collect anonymous data about your device and browsing behavior (IP address, browser type, operating system, visited pages, time spent) to improve the user experience and platform functionality.
- Cookies and Similar Technologies (optional): We use cookies (with your consent) to personalize your experience, remember preferences, and analyze website traffic. You can manage cookie settings through your browser.
Why Do We Collect Your Information?
We collect your information for the following purposes:
- Provide and Improve the Marketplace: Operate the platform, facilitate local peer-to-peer item discovery, connect neighborhood buyers and sellers, and enhance site navigation and features.
- Communicate with You: Respond to inquiries, send account-related notices, and provide platform updates (with your consent). Moonoh does not send shipping tracking updates since order fulfillment is handled directly between local parties or by external merchants.
- Analyze and Improve Services: Understand user behavior and identify areas for improvement across our community directory and discovery tools.
- Comply with Legal Requirements: Disclose information when required by applicable law or to protect user safety.
Specific Permissions and How We Use Your Data
Camera Permission:
Granting camera permission allows you to take pictures of items you want to sell on the marketplace. These pictures will be used to create listings and showcase your products to potential buyers.
Example: You can take a picture of a used shirt you want to sell to create a listing with a clear image for buyers.
Photo Library Permission:
Granting photo library permission allows you to select existing photos from your device to use in your listings. These photos will be used to showcase the items you want to sell.
Example: You can select a high-quality photo you already have of your jewelry to create a listing that highlights its details.
Location Permission:
Granting location permission enables features like searching for items near you and recommending sellers in your area. This can help you find products you're interested in and connect with local sellers.
Example: You can enable location services to find used furniture sellers in your city instead of having to search through listings from all over the country.
Who Do We Share Your Information With?
We respect your privacy and do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Other Community Members: Public listing details (item photos, descriptions, asking prices, and public seller profiles) are visible to visitors to facilitate local peer-to-peer exchanges. Direct contact details are shared only when you choose to connect.
- Third-Party Merchant Sites: When you click through to view or purchase curated boutique items, you leave Moonoh and interact directly with the third-party merchant's platform under their own terms and privacy policies.
- Service & Infrastructure Providers: Trusted infrastructure partners (such as hosting, database, and analytics providers) who assist in operating our secure web platform under strict confidentiality agreements.
- Legal & Safety Compliance: We may disclose information if required by law, subpoena, or in good faith to protect the rights, property, or safety of Moonoh, our users, or the public.
Your Data Rights
You have control over your information:
- Access: Request access to your personal information we hold.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Restriction: Request restriction on processing your information.
- Portability: Request your information in a portable format.
- Objection: Object to the processing of your personal information.
Exercise these rights by contacting us at info@moon-oh.com or using the contact information on our website.
Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.
Links to Other Websites
Our APP may contain links to other websites. This Policy does not apply to those websites. We encourage you to review the privacy policies of any linked websites you visit.
Children's Privacy
Our APP is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us and we will delete that information.
User-Generated Content
We offer features for user-generated content (postings, comments). We are committed to providing a safe and respectful environment for all users. Here's how we ensure a positive user experience:
- Blocking Abusive Users: Users can block other users from interacting with them through the app's functionality.
- Content Moderation: We have mechanisms in place to review and remove content that violates our Terms of Use, including abusive content.
Contact Us
If you have any questions about this Policy, please contact us at info@moon-oh.com.
